Privacy Policy
This privacy policy sets out
how Sonachandi uses and protects
any information that you give us when you use our App /
Website. Sonachandi is committed
to ensuring that your privacy is protected. Should we ask you to provide certain information
by which you can be identified when using our App / Website, then you can be assured that it
will only be used in accordance with this privacy
statement. Sonachandi may change
this policy from time to time by updating this page. You should check this page from time to
time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- WHAT INFORMATION DO WE COLLECT?
- HOW DO WE PROCESS YOUR INFORMATION?
- WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
- HOW LONG DO WE KEEP YOUR INFORMATION?
- HOW DO WE KEEP YOUR INFORMATION SAFE?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on
the Services, express an interest in obtaining information about us or our products and
Services, when you participate in activities on the Services, or otherwise when you
contact us.
Personal Information Provided by You. The personal information that we collect
depends on the context of your interactions with us and the Services, the choices you
make, and the products and features you use. The personal information we collect may
include the following:
- names
- phone numbers
- email addresses
- contact or authentication data
- passwords
- mailing addresses
- images & videos
Sensitive Information. We do not process sensitive information.
Application Data. If you use our application(s), we also may collect the
following information if you choose to provide us with access or permission:
- Geolocation Information. We may request access or permission to track
location-based information from your mobile device, either continuously or while you
are using our mobile application(s), to provide certain location-based services. If
you wish to change our access or permissions, you may do so in your device's
settings.
- Mobile Device Access. We may request access or permission to certain features
from your mobile device, including your mobile device's bluetooth, camera, storage,
and other features. If you wish to change our access or permissions, you may do so
in your device's settings.
- Mobile Device Data. We automatically collect device information (such as your
mobile device ID, model, and manufacturer), operating system, version information
and system configuration information, device and application identification numbers,
browser type and version, hardware model Internet service provider and/or mobile
carrier, and Internet Protocol (IP) address (or proxy server). If you are using our
application(s), we may also collect information about the phone network associated
with your mobile device, your mobile device’s operating system or platform, the type
of mobile device you use, your mobile device’s unique device ID, and information
about the features of our application(s) you accessed.
- Push Notifications. We may request to send you push notifications regarding
your account or certain features of the application(s). If you wish to opt out from
receiving these types of communications, you may turn them off in your device's
settings.
This information is primarily needed to maintain the security and operation of our
application(s), for troubleshooting, and for our internal analytics and reporting
purposes.
All personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically when you visit our
Services.
We automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you use
our Services, and other technical information. This information is primarily needed to
maintain the security and operation of our Services, and for our internal analytics and
reporting purposes.
The information we collect includes:
-
Log and Usage Data. Log and usage data is service-related, diagnostic, usage,
and performance information our servers automatically collect when you access or use
our Services and which we record in log files. Depending on how you interact with
us, this log data may include your IP address, device information, browser type, and
settings and information about your activity in the Services (such as the date/time
stamps associated with your usage, pages and files viewed, searches, and other
actions you take such as which features you use), device event information (such as
system activity, error reports (sometimes called "crash dumps"), and hardware
settings).
-
Device Data. We collect device data such as information about your computer,
phone, tablet, or other device you use to access the Services. Depending on the
device used, this device data may include information such as your IP address (or
proxy server), device and application identification numbers, location, browser
type, hardware model, Internet service provider and/or mobile carrier, operating
system, and system configuration information.
-
Location Data. We collect location data such as information about your
device's location, which can be either precise or imprecise. How much information we
collect depends on the type and settings of the device you use to access the
Services. For example, we may use GPS and other technologies to collect geolocation
data that tells us your current location (based on your IP address). You can opt out
of allowing us to collect this information either by refusing access to the
information or by disabling your Location setting on your device. However, if you
choose to opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our
Services, communicate with you, for security and fraud prevention, and to comply
with law. We may also process your information for other purposes with your
consent.
We process your personal information for a variety of reasons, depending on how you
interact with our Services, including:
-
To facilitate account creation and authentication and otherwise manage user
accounts. We may process your information so you can create and log in to
your account, as well as keep your account in working order.
-
To deliver and facilitate delivery of services to the user. We may process your
information to provide you with the requested service.
-
To respond to user inquiries/offer support to users. We may process your
information to respond to your inquiries and solve any potential issues you might have
with the requested service.
-
To send administrative information to you. We may process your information to
send you details about our products and services, changes to our terms and policies, and
other similar information.
-
To fulfill and manage your orders. We may process your information to and manage
your orders, payments, returns, and exchanges made through the Services.
-
To request feedback. We may process your information when necessary to request
feedback and to contact you about your use of our Services.
-
To protect our Services. We may process your information as part of our efforts
to keep our Services safe and secure, including fraud monitoring and prevention.
-
To evaluate and improve our Services, products, marketing, and your experience.
We may process your information when we believe it is necessary to identify usage
trends, determine the effectiveness of our promotional campaigns, and to evaluate and
improve our Services, products, marketing, and your experience.
-
To identify usage trends. We may process information about how you use our
Services to better understand how they are being used so we can improve them.
-
To upload custom design of jewellery. We require access to your camera / images /
videos.
-
To scan QR codes printed on your jewellery labels / tags. We require access to
your camera.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
In Short: We may share information in specific situations described in this
section and/or with the following third parties.
We may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection
with, or during negotiations of, any merger, sale of company assets, financing, or
acquisition of all or a portion of our business to another company.
- When we use Google Analytics. We may share your information with Google
Analytics to track and analyze the use of the Services. To opt out of being tracked
by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.
-
Custom Design Images & Videos. We may share images uploaded by you as a
custom order with third party vendors / manufacturers as it seems fit.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the
purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the
purposes set out in this privacy notice, unless a longer retention period is required or
permitted by law (such as tax, accounting, or other legal requirements). No purpose in
this notice will require us keeping your personal information for longer than the period
of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information,
we will either delete or anonymize such information, or, if this is not possible (for
example, because your personal information has been stored in backup archives), then we
will securely store your personal information and isolate it from any further processing
until deletion is possible.
5. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of
organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security
measures designed to protect the security of any personal information we process.
However, despite our safeguards and efforts to secure your information, no electronic
transmission over the Internet or information storage technology can be guaranteed to be
100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other
unauthorized third parties will not be able to defeat our security and improperly
collect, access, steal, or modify your information. Although we will do our best to
protect your personal information, transmission of personal information to and from our
Services is at your own risk. You should only access the Services within a secure
environment.
Disclosure
We may disclose your personal information if we are required by law to do so or if you
violate our Terms of Service.